ZYNEXEL – Installation Services Disclaimer
Last Updated: November 30, 2025
Zynexel provides professional installation, configuration, and technology-integration services through the Zynexel Network and Zynexel Fiber divisions. These services are performed with care, industry-standard practices, and best-effort professionalism. However, the following disclaimers apply to all installation-related work:
1. Scope of Service
Zynexel installations include setup, placement, configuration, and basic verification of equipment functionality.
We do not manufacture hardware, and we do not modify devices beyond standard configuration.
2. Customer Responsibility
Customers are responsible for:
Providing a safe, accessible work environment
Ensuring the property allows drilling, mounting, or wiring
Confirming permission if renting an apartment or commercial space
Providing accurate network information (SSID, passwords, ISP data)
Ensuring equipment is compatible with their internet provider
Zynexel is not responsible for performance issues caused by:
Poor ISP signal
Faulty modems, routers, or third-party devices
Electrical problems, old wiring, or unstable power sources
3. No Guarantee of Performance
Zynexel does not guarantee:
Internet speeds
WiFi performance
Camera connectivity
Network stability
Third-party device reliability
Range or signal coverage
Performance depends on:
The customer’s ISP
Building materials
Device quality
Environmental interference
Customer’s usage and maintenance
4. Equipment & Third-Party Devices
Any equipment installed (routers, cameras, smart-home devices) is manufactured by third-party brands.
Zynexel:
Does not provide warranties
Does not cover manufacturer defects
Is not responsible for device malfunctions
Does not repair devices outside installation scope
Manufacturer warranties apply directly through the brand (Eero, TP-Link, Reolink, etc.).
5. Property Modifications
Some installations may require:
Drilling
Mounting
Wire routing
External or internal cable placement
By requesting service, the customer acknowledges these modifications and accepts responsibility for them.
Zynexel is not liable for:
Cosmetic damage from standard installation procedures
Pre-existing structural issues
Problems caused by old or unsafe building materials
6. Security Cameras & Monitoring
Zynexel installs and configures cameras but does not:
Monitor footage
Store recorded data
Guarantee video quality
Guarantee system uptime
Guarantee prevention of theft, damage, or intrusion
Security system performance depends on the customer’s devices and internet connection.
7. Network Instability or ISP Issues
Zynexel is not responsible for:
ISP outages
Network congestion
Slow speeds
Router resets
Backend ISP maintenance
Weak neighborhood infrastructure
ISP problems must be resolved by the provider
8. Liability Limitations
To the fullest extent permitted by law:
Zynexel is not liable for property damage related to installation work
Zynexel is not responsible for loss of data, connectivity, or equipment failure
Zynexel is not liable for incidents involving theft, intrusion, or security breaches
Services are provided on a best-effort basis.
9. Customer Acknowledgment
By requesting installation or configuration services from Zynexel, the customer acknowledges and accepts this disclaimer, including all limitations and responsibilities listed.
10. Contact Information
For questions regarding installation services or this disclaimer:
317-517-7668
zynexel.com